Repeat comparison

Claude: both observations

Two saved answers to the same question. Differences are variation, not evidence of improvement.

Our Payroll Manager has handed in their notice at our medium-sized UK business. We need an agency to find a permanent replacement who can run UK payroll and complete a handover before the current manager leaves. Which agencies should we approach?

Observation 1 · 2026-10-19 21:24 UTC

JGA recommended

Dedicated signed-in / Free
Sonnet 5.5 Medium

Open answer and sources

I’d start with the payroll-specialist firms. They have the candidate networks and can screen for UK payroll competence, which a generalist usually can’t.

Specialist payroll recruiters (first calls)

• Portfolio Payroll (part of The Portfolio Group, London and Manchester). It describes itself as the UK’s longest-established and market-leading payroll specialist recruitment agency, and it recruits solely for payroll roles. It is also a CIPP corporate partner, with candidate testing facilities, by way of a payroll test written exclusively for Portfolio Payroll by the CIPP. That test is useful when you’re hiring someone to run the function. [flippingbook](https://online.flippingbook.com/view/478805754/54/) [a-leads](https://a-leads.co/company/1310115_db8aecdb)

• JGA Recruitment (James Gray Associates). It specialises in payroll, HR and reward recruitment, supplying permanent, contract and interim professionals and has been operating since 2008. It also runs a payroll podcast and community, which helps with candidate reach. [flippingbook](https://online.flippingbook.com/view/234549040/57/)

Larger professional recruiters with payroll practices

• Hays. It has a dedicated payroll offering that recruits across a range of UK industries and specialises in placing professional experts into payroll jobs. It has a wide national reach and currently advertises payroll manager roles. [flippingbook](https://online.flippingbook.com/view/234549040/57/)

• Frazer Jones (SR Group). A specialist HR, reward and payroll recruiter that places permanent and interim payroll managers, including in London and the South East. It is a good option if you want a more consultative, senior-level approach.

• Oakleaf Partnership. It bills itself as the UK’s largest independent HR recruitment consultancy, and has advertised payroll manager roles. It may suit you if your payroll role sits within an HR function. [personneltoday](https://jobs.personneltoday.com/job/1401652689/payroll-manager/)

Practical suggestions for your situation

1. Approach two or three, not all. Pairing a specialist (Portfolio or JGA) with one broader firm (Hays or Frazer Jones) usually gives you good coverage without candidates being submitted twice.

2. Ask about notice periods up front. Payroll managers often have one to three months’ notice. To get a handover in before your current manager leaves, ask each agency how many candidates they have who are available within that window, and consider an interim or contract payroll lead as a bridge if the permanent hire can’t start in time.

3. Compare terms. Ask about the fee (typically a percentage of first-year salary), the rebate or replacement period if the hire leaves early, and whether they offer retained or shortlist-only arrangements.

4. Tell them your payroll systems and complexity. Software (e.g. Sage, ADP, Staffology or SD Worx), headcount, pay frequencies, multi-entity setups and pension or benefit complexity all affect who is a realistic fit. A CIPP qualification is a common benchmark to ask for.

5. Ask for recent placements at similar-sized businesses, ideally in your sector, and for references.

I haven’t verified current fee levels, candidate availability or service quality, so I’d treat this as a shortlist to approach rather than a ranking. If you tell me your sector, location and approximate salary band, I can narrow it down and help draft a brief to send the agencies.

Observation 2 · 2026-10-21 14:43 UTC

JGA recommended

Dedicated signed-in / Free
Sonnet 5.5 Medium; Manual

Open answer and sources

Several UK agencies specialise in payroll recruitment, and these are the ones I’d approach first. Most of the directory listings I found are from 2018 to 2025, so check that each is still trading and that its details are current.

Payroll specialists

• Portfolio Payroll (part of The Portfolio Group): describes itself as the UK’s longest-established payroll specialist recruiter. It recruits only payroll professionals at all levels, across permanent, temporary and contract roles, and is a corporate partner of the CIPP, the Chartered Institute of Payroll Professionals. That partnership includes a payroll test written for it by the CIPP, which is useful for screening a Payroll Manager shortlist. [Professional June 2025 +2](https://online.flippingbook.com/view/478805754/54/)

• JGA Recruitment (James Gray Associates) : covers payroll, HR and reward, with permanent, contract and interim professionals. Payroll Manager is among the roles it lists, and it won Best Small Permanent Agency at the 2020 RDLC Awards. [flippingbook](https://online.flippingbook.com/view/463504591/57/) [jgarecruitment](https://jgarecruitment.com/?p=413823)

• Payroll Elite : offers contract and permanent payroll recruitment. I only found a 2018-19 directory listing for it, so confirm it is still operating. [flippingbook](https://online.flippingbook.com/view/254688/55/)

Large generalist with a payroll practice

• Hays : its Payroll Management arm recruits across a range of UK industries and focuses on payroll roles. It may suit you if you want national reach and a wider candidate pool. [flippingbook](https://online.flippingbook.com/view/463504591/57/)

Suggestions for the process

• Brief them on the handover deadline. Give each agency the departing manager’s notice period and last day, and ask how many candidates they could realistically place who could start before then. Notice periods for payroll managers are often one to three months, so a start date before the handover ends may be hard to hit.

• Ask about interim cover. Agencies that also place interim or contract staff can provide a stopgap if the permanent hire can’t start in time. Portfolio Payroll and JGA both list contract and interim services.

• Compare terms. Ask each agency for its fee percentage, its rebate or replacement period if the hire leaves early, and whether it will work on the role non-exclusively. Two or three agencies is usually enough.

• Be specific about the role. Say which payroll system you use (for example Sage, Iris or ADP), roughly how many employees you pay and how often, and any pension, multi-entity or international requirements. These details help an agency target the right candidates.

• Check salary expectations. Ask for a recent payroll salary survey, since pay in this field varies with region and complexity. Portfolio Payroll was running a 2025/26 survey.

If you tell me your location, industry, payroll size and the notice period, I can help you draft a briefing note to send to the agencies.