JGA STUDY · SAVED-TEXT EVIDENCE EXPORT Original answer wording and recorded date preserved. Answer ID: S06-C-claude-r2 Recorded UTC: 2026-10-21T06:12:12.827Z Product: Claude Observation: 2 Collection country: UK Access: Dedicated signed-in / Free Model label: Sonnet 5.5 Medium; Manual Mode: Free; native Incognito; Manual EXACT QUESTION Which recruitment firms would you shortlist for a UK-based Global Payroll Director who can rebuild controls after repeated multi-country payroll failures? What should we ask them about how they assess governance, vendor management and senior stakeholder skills? FULL SAVED ANSWER Shortlisting recruiters for a Global Payroll Director I’ve verified the specialist firms against their own materials, so treat the descriptions as self-reported. I haven’t found independent placement data, so ask each firm for references. Suggested shortlist Specialist payroll and HR search (your core three) • Frazer Jones : It describes itself as a global HR recruitment and executive search consultancy with a dedicated payroll practice covering executive search, permanent and interim. Its payroll head recruits executive payroll and benefits professionals with UK, EMEA and global remits. This is probably the most direct fit for a UK-based search. [frazerjones](https://www.frazerjones.com/?p=140035) [frazerjones](https://frazerjones.com/nl/consultants/john-obrien) • Middlemore : It is a specialist firm covering Global Payroll, HR, HRIS and Finance. Its stated scope includes global payroll transformation, HRIS and payroll implementation, governance, compliance, vendor management and post-implementation optimisation. That is close to your brief, and it is a Global Payroll Association directory member. [gpa](https://gpa.net/blogs/directory/middlemore) • Oakleaf Partnership : It calls itself the UK’s largest independent HR recruitment consultancy. The Head of Global Payroll role I found was at a lower salary band, so check they can operate at director level for a remediation brief. [personneltoday](https://jobs.personneltoday.com/job/1401574274/head-of-global-payroll/) Wider options • Morgan McKinley has an executive search offering alongside permanent and contract recruitment. It is worth a conversation if you want a broader finance and HR candidate pool. • Generalist retained search firms (e.g. Korn Ferry, Spencer Stuart, Heidrick & Struggles) could make sense if the role sits as a CHRO or CFO direct report with a large budget. They are often thinner on payroll-specific networks, so I’d only add one if the first three disappoint. Also consider asking one firm about an interim payroll controls lead to stabilise things while the permanent search runs. Frazer Jones offers interim recruitment. What to ask them Framing the brief • Have you placed someone into a turnaround or controls-rebuild situation, as opposed to steady-state leadership? What happened in the first 12 months? • How do you handle candidates’ concerns about inheriting a function with a failure history? Governance • How do you test whether a candidate has designed controls, rather than just operated within them? What artefacts do you ask to see (control frameworks, RACI, SOX/ICFR or internal audit evidence)? • How do you probe for experience with segregation of duties, pre-payroll variance checks, reconciliations, and exception reporting across multiple countries? • How do you distinguish a candidate who fixed a root cause from one who added manual checks? • Do you reference-check with internal audit or finance leadership, not just HR? Vendor management • How do you assess experience managing multi-country providers, such as aggregators, in-country bureaus and the HCM platform? • What evidence do you look for on SLA and KPI enforcement, service credits, escalation, and exit or consolidation decisions? • Can candidates show a vendor-performance dashboard they built or inherited, and what they changed because of it? Senior stakeholder skills • How do you assess credibility with the CFO, CHRO, Audit Committee and country leadership, especially when delivering bad news? • How do you evaluate someone’s ability to get budget and change sponsorship after a loss of trust? • Do you use structured interviews, case studies, or psychometrics for this, or mainly consultant judgement? Process and commercial • Who actually runs the search, and what’s the seniority of the team doing the mapping and approach? • What is your fee model, and what is the guarantee or replacement period at director level? • What are your conflicts or off-limits lists, given that you may have placed people at your competitors or at the vendors involved? • Can I speak to two clients who hired a payroll leader after a significant failure? Evaluation tips Ask each firm for a short sample longlist rationale for this specific brief. The quality of their questions back to you about the failures, such as root cause, countries involved and current vendor set-up, will tell you more than their credentials. Share your failure post-mortem findings with shortlisted firms under NDA. It lets them assess candidates against real problems rather than a generic job description. I can also draft a scorecard for comparing the firms, or a structured interview guide for the candidates themselves, if that would help. SOURCES S06-C-claude-r2-D1 | supporting_citation | https://frazerjones.com/?p=140035 S06-C-claude-r2-D2 | supporting_citation | https://frazerjones.com/nl/consultants/john-obrien S06-C-claude-r2-D3 | supporting_citation | https://gpa.net/blogs/directory/middlemore S06-C-claude-r2-D4 | supporting_citation | https://jobs.personneltoday.com/job/1401574274/head-of-global-payroll/