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S01-A | ChatGPT | Observation 2

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Exact question

We are a UK-headquartered company expanding across Europe and North America. We need our first Head of Global Payroll, based in the UK, to take ownership of multi-country payroll. Which recruitment firms should we speak to?

Complete saved answer

For your first Head of Global Payroll , I’d prioritise recruitment firms that understand the intersection of international payroll operations, payroll technology, HR transformation and global employment compliance — rather than relying solely on generalist finance recruiters.

Because the role will be UK-based but own payroll across Europe and North America, you need someone who can build a global operating model, manage regional providers and internal stakeholders, improve controls, and scale the function as the business grows.

I’d approach the market through three channels: specialist payroll recruiters, senior HR/People and transformation search firms, and global executive search firms . The best mix depends on whether you need a hands-on functional leader or a more strategic global payroll executive.

My recommended recruitment shortlist

I’d start with the first five firms below. They have the clearest fit for a senior, international payroll leadership appointment, based on their published specialisms and relevant recruitment experience.

1. JGA Recruitment Group

Priority contact

Best for: Global payroll and HR technology leadership

JGA is particularly relevant to a growing international business. Its specialist team covers global payroll, HR technology and senior leadership, with experience across the US and EMEA. It is a strong first call if you want a leader who can build the function and shape its systems and processes. LinkedIn +1

[Website and consultant contacts](https://jgarecruitment.com/meet-the-team/?utm_source=chatgpt.com)

2. Frazer Jones

Best for: Senior payroll search with international reach

A particularly strong option for a UK-based executive with a global remit. Frazer Jones has a dedicated payroll recruitment practice covering executive appointments, EMEA and global payroll, as well as permanent and interim hiring. Ask specifically to speak to John O’Brien, Executive Director and Head of Payroll , or the firm's senior payroll team. Frazer Jones +1

[Payroll executive search and contacts](https://www.frazerjones.com/consultants/john-obrien/?utm_source=chatgpt.com)

3. Oakleaf Partnership

Best for: Proven senior payroll leadership

Oakleaf's dedicated payroll practice covers permanent and interim recruitment, including Global Payroll Directors and Global Payroll Implementation Managers. Its published placement experience includes Global Head of Payroll appointments, making it a credible option for a first-time global function leader. Oakleaf

[Payroll recruitment practice](https://www.oakleafpartnership.com/business-areas/payroll/payroll-capabilities?utm_source=chatgpt.com)

4. Middlemore

Best for: Global payroll transformation and operating-model design

Middlemore explicitly recruits across global payroll leadership, HRIS and payroll implementation, governance, vendor management, data migration and compliance. This is an attractive option if your new hire will inherit fragmented country processes and need to standardise them across Europe and North America. Middlemore

[Global payroll recruitment](https://middlemore.co.uk/payroll-search/?utm_source=chatgpt.com)

5. The Portfolio Group — Portfolio Payroll

Best for: Broad payroll talent networks and market benchmarking

A payroll-focused recruiter covering Heads of Payroll, Payroll Directors, international payroll and payroll systems implementation. Worth including to test the breadth of the candidate pool and benchmark the availability and cost of senior payroll talent. The Portfolio Group

[Payroll recruitment](https://www.theportfoliogroup.com/payroll/?utm_source=chatgpt.com)

Two additional firms worth considering

• McKinnon Talent — a specialist payroll recruiter covering in-house, outsourced and bureau payroll roles. I would use it as an additional channel for candidates with strong operational delivery experience. [Website](https://www.mckinnontalent.co.uk/?utm_source=chatgpt.com) . Mckinnon Talent

• The Leppington Group — worth considering for leadership candidates who combine payroll operations with global HR and payroll technology expertise. [Payroll talent practice](https://www.theleppingtongroup.com/payroll-talent?utm_source=chatgpt.com) . The Leppington Group

How I would run the search

For this appointment, I would brief three firms initially: JGA Recruitment, Frazer Jones and Middlemore . Add Oakleaf as a fourth if you want a broader comparison of senior payroll candidates.

Ask each firm to demonstrate the following before agreeing terms:

| What to test | What you want to hear |
| --- | --- |
| Relevant placements | Recent Head of Global Payroll, Global Payroll Director or equivalent appointments |
| Geographic coverage | Candidates with genuine UK, European and North American payroll responsibility |
| Operational depth | Experience managing country payroll providers, controls, escalations and statutory compliance |
| Transformation | Experience consolidating providers, standardising processes or implementing payroll/HCM technology |
| Candidate sourcing | A credible map of passive candidates, not simply CVs already in circulation |

One important distinction: a candidate who has managed payroll across multiple European countries may not have the experience needed to own US multi-state payroll . Ask recruiters to demonstrate that their candidates understand both environments, even if local processing is outsourced.

A suggested brief to send recruiters

Email

Subject

Search brief — Head of Global Payroll

Hi,

We are looking to appoint our first Head of Global Payroll, based in the UK, to take ownership of multi-country payroll as we expand across Europe and North America.

This is a newly established global leadership role. We are looking for someone who can take end-to-end accountability for payroll delivery, manage local payroll providers, strengthen governance and controls, drive process and technology improvements, and build a scalable global payroll operating model.

Experience across both European payroll and North American payroll, particularly US multi-state environments, is important. We are interested in candidates who combine strong operational credibility with the ability to influence senior Finance, People and Technology stakeholders.

Could you share:

◦ Your experience placing comparable global payroll leaders.

◦ Examples of candidates you have placed with UK-headquartered international businesses.

◦ Your approach to mapping and approaching passive candidates.

◦ An indicative search timeline, fee structure and replacement guarantee.

We would welcome an initial discussion about the talent market and the likely profile of the strongest candidates.

Best regards

One question that would refine the shortlist

What is your approximate employee headcount and annual revenue band? That will help determine whether to target a hands-on global payroll builder from a scaling company or a more senior executive from a large multinational.

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